Return & Refund Policy

At Honeganic (operated by Muhammad Tahir Sharif), customer trust and uncompromised purity are the foundation of our business. We stand behind every jar of raw honey, bilona desi ghee, cold-pressed oil, and natural wellness product we ship. This Return & Refund Policy explains how returns, replacements, order cancellations, and refunds are handled for purchases made on our store.

1. 7-Day Return & Replacement Window

You are eligible to request a replacement or return within 7 calendar days from the date of parcel delivery under any of the following conditions:

• Transit Damage: The glass jar, bottle, or packaging seal arrived broken or leaked during courier transport.
• Incorrect Item: The product received differs from the item ordered in your invoice.
• Defective Quality: Verified product defect or packaging compromise before unsealing.

2. Simple 3-Step Claim Process

• Step 1 (Notify Us): Contact our dedicated WhatsApp support at +92 315 6101994 or email ganichone@gmail.com within 7 days of delivery.
• Step 2 (Provide Proof): Share your Order ID / Invoice Number along with clear photos or a short video showing the damaged or incorrect item.
• Step 3 (Free Replacement / Pickup): Our team will immediately approve an instant free replacement dispatch or arrange courier pickup without any extra shipping fee.

3. Refund Methods & Processing Timelines

If a replacement is unavailable or you prefer a monetary refund:

• Digital Payments (PayFast / Cards / Raast): If you paid online via Premier PayFast (Credit/Debit Card, Raast P2M, Mobile Wallet), the refund is reversed back to the original source account within 3 to 5 business days following inspection and approval.
• Direct Bank Transfers: Direct bank refunds are transferred to your provided IBAN within 24 to 48 business hours.
• You will receive an official digital refund notification and bank reference receipt.

4. Order Cancellation Policy

• You may cancel an order free of charge before it has been dispatched from our facility (typically within 12 hours of placing the order).
• For prepaid online orders cancelled prior to dispatch, a full 100% refund is initiated immediately.

5. Non-Returnable Scenarios

Due to the consumable, food-grade nature of pure honey, ghee, and edible wellness products, items cannot be returned if they have been more than 50% consumed, altered, or damaged due to improper customer storage in excessive heat after successful delivery.

6. Merchant & Support Contact

For any return, exchange, or refund assistance, our support team is available 6 days a week: