Privacy Policy

At Honeganic (operated by Muhammad Tahir Sharif), we respect your privacy and are committed to protecting your personal data in accordance with the laws of the Islamic Republic of Pakistan and State Bank of Pakistan (SBP) electronic payment compliance guidelines. This Privacy Policy outlines our procedures regarding data collection, usage, storage, digital payment security, and disclosure when you purchase our pure organic products or interact with our services.

1. Information We Collect

When you browse, register, or place an order on Honeganic, we may collect the following personal details:

• Contact & Delivery Details: Full Name, Email Address, WhatsApp / Mobile Phone Number, Street Address, City, Postal Code, and Province.
• Order History: Products purchased, quantities, billing amount, invoice records, and shipping preference.
• Transaction & Payment Data: Payment method selection, transaction reference ID, and payment status confirmed by our licensed payment service provider (Premier PayFast). Note: Honeganic does not store your credit/debit card numbers, PINs, or CVV codes on our servers. All card and digital wallet details are processed directly through 256-bit encrypted, 3D-Secure payment gateways licensed by the State Bank of Pakistan.
• Technical Data: IP address, device type, browser type, and anonymous cookies to improve website functionality and remember cart sessions.

2. How We Use Your Information

• To verify, process, package, and dispatch your organic honey, desi ghee, and wellness orders.
• To securely process digital payments via Premier PayFast (Cards, Raast P2M, Bank Accounts, JazzCash, EasyPaisa).
• To send order confirmation, payment receipt, and real-time courier tracking updates via SMS, Email, or WhatsApp.
• To assist you promptly with customer inquiries, product consultations, or returns.
• To detect and prevent fraudulent transactions or unauthorized access.

3. Digital Payment Security (PayFast & Raast)

We partner with Premier PayFast, Pakistan's premier State Bank–licensed Payment Service Operator / Payment Service Provider (PSO/PSP) and Raast P2M payment gateway. All online payments submitted through our checkout undergo industry-standard 256-bit SSL encryption and comply with PCI-DSS (Payment Card Industry Data Security Standard) regulations.

4. Sharing and Disclosure of Information

We respect your confidentiality. We will never sell, rent, or trade your personal information. Your data is shared strictly under the following operational scopes:

• Authorized Courier Partners: (TCS, Leopards, Trax, PostEx, M&P) strictly to fulfill doorstep parcel deliveries.
• Licensed Payment Service Providers: (Premier PayFast) strictly to authenticate and settle digital payments.
• Legal & Regulatory Authorities: Only when required by law or judicial process in Pakistan.

5. Data Retention & Security

We implement strict administrative, technical, and physical safeguards to prevent unauthorized data loss, alteration, or disclosure. Customer order records are retained only as long as necessary for tax, accounting, warranty, and customer care compliance.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal account data at any time. You may also opt out of promotional communications by contacting our support team.

7. Merchant & Office Contact Information

For any questions, clarifications, or privacy requests, please contact our official merchant office: